Jane Lla Microsoft Agent. Hello Kerry, We'd like to get more information regarding this so we could further check and provide a more established workaround.
Do confirm the current build your Windows 10 is running, as this information is vital for us to proceed with the investigation. Type winver into the Cortana search box, then hit Enter. If you've tried to troubleshoot prior to posting your concern here in the Community, please provide the exact steps performed as we need to confirm and isolate the issue.
Also, run the Windows app and store troubleshooter to sort possible minor glitch on the application. Then try to restart your PC to refresh your system. Should the issue persists after the above resolution. Follow this workaround: Note: This process will reset and remove all account settings for the Mail and Calendar app. When you uninstall the Mail app, the Calendar app also gets affected. More info Thanks very much, Craig. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
I have the same question Report abuse. Details required :. Cancel Submit. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. Please check the message source, both of the message in your own Sent items folder and the one received in WLMail by the addressee. If possible, ask him to forward it to you as attachment so you get the full monty. What are the Content-Types of the attachment as sent by you and as received?
Delete the address from the cache to clear it select the address using the arrow keys and press Del. I'm confused. I'm having a similar issue. The other one uses the 'normal' method of transmitting attachments. You've already established that the messages are different by examining their source. The article I referred to explains why. I'd say that in every single case, the fault lies with the sender who doesn't understand what RTF means when applied to Outlook or Exchange Client.
Outlook Rich Text Format should only be used within the corporate environment. If the person sends same attachment from another mail server, all is fine. Nothing with Windows Live is indicating a virus or any other problem. Just no attachment. I am totally puzzled. Appreciate any thoughts. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Previous Next.
How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to KeithDodd's post on October 2, Ask the sender to read this article, which explains the 'problem' and gives suggestions for avoiding it: How e-mail message formats affect Internet e-mail messages in Outlook As I suspected, it's nothing to do with servers and everything to do with clients.
Maybe I'm missing something -- or not conveying the problem correctly. Demo version of the tools are also available, users can use this as well. Through Demo, version users will be able to take the backup of the first 25 mails. After satisfaction users can buy the licensed version of this tool. Now user can opt for any manual solution which can solve their issue.
Some manual solutions are: —. Make sure that your device has the latest operating system and app updates. Syncing issue is a major problem between users nowadays. After that check security software as well.
Firewalls and antivirus software might prevent you from syncing your email and calendar events. Although user need not to turn off their security software permanently, temporarily turning off the software will let you determine if it is preventing you from syncing your email or calendar events.
First user has to close the Mail App. Tap on Windows Key and then search bar. Then, select the Windows update. After that users have to follow the instructions.
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