If you see a cancellation confirmation, your membership has been cancelled. If you don't see an email, start over at step 1 and make sure you complete all six steps above.
Preventing automatic renewal Except for gift memberships, all memberships renew automatically unless they're cancelled. If you cancel during the refund period , your membership will end immediately and will not renew. If you cancel outside of the refund period , your membership will end at the end of your current period and will not renew. Being billed after cancelling If you've been billed for a membership after cancelling your membership, you likely have a duplicate Ancestry account.
Please give us a call so we can find the other account for you. Refunds Check out our refund policy. Blank page when trying to cancel If you see a blank page when trying to cancel, disable your ad blocker or cancel using an incognito tab or window in Google Chrome or Mozilla Firefox. Cancelling a free trial Follow the steps at the top to cancel your free trial.
If you're on a free trial and you don't want to continue with a paid membership, cancel your free trial to avoid being billed. But you can download your family tree along with all the records the images before you cancel your trial. Two alternative software programs can download the tree and records. They have special permission from Ancestry to connect to the website via your account and make a local copy of your tree. I recommend the free RootsMagic Essentials to do this.
There is a paid version of the software, but the free version works fine for this. Family Tree Maker is the other software that synchronizes with Ancestry. You can get it at this link. There are a lot of genealogy hobbyists who jump in and out of Ancestry for a few months each year. Some thrifty people watch out for special offers on subscription rates, which usually cover a three or six-month period.
They cancel in the final month and keep an eye out for the next one to come along. So, rest assured that canceling your trial should go smoothly if you can follow the process through to the end.
And that is where people may encounter issues. There are multiple pages you have to wade through. And even then, make sure that you receive an email confirming the cancellation. Otherwise, there may have been technical issues that interrupted the process. Regular Ancestry users will confirm that the service can have sporadic but recurring technical issues. This shows in the form of spinning wheels or blank web pages when the website is having difficulty displaying data.
But it may also be having difficulty receiving your input. You want to see a confirmation screen and a separate email. If your trial is nearly up, I recommend that you telephone for support as opposed to contacting them by email. Otherwise, a paid subscription could kick in. That way, after the free trial you will just default into a paid subscription. If you plan on cancelling, choose the monthly subscription option.
That way, if you forget to cancel, you are only billed for a single month instead of a full year or quarter. To avoid subscription fees after the day free trial, you must cancel. As long as you cancel, you are not charged anything. This is an industry standard and is only used to ensure that your card is valid.
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